If you can no longer travel due to the death or illness of yourself, an accompanying passenger or immediate family member, please contact Hopper support at least 24 hours before departure. We will need to cancel the flights in order to avoid the tickets being marked as "no-show" by the airline.

In order to request a free change to your booking or request a refund with the airline, you will need to provide official documentation (e.g. Official doctor's certificate or death certificate). 

  • For death in the family: Airlines will only consider an official death certificate for immediate family members. 
  • For emergency medical situations: Airlines will only consider documents that are signed and typed on an official hospital letterhead, explaining the patient's diagnosis. The document must include doctor's name and signature.


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