If you have a refundable booking that you'd like to cancel, tap on the booking, and then select "Contact Support." Our support bot RoboBear will help process your cancellation request, and if any further steps are needed, help you leave a message for the team. 

Good to know

Cancellation policies vary for each hotel, but they will always be shown before you complete your purchase as well as on your confirmation email. If you'd like to cancel your booking, be sure to check the "Restrictions" section on your confirmation email.

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