🛑 Heads up! If you made your booking within the past 24 hours, you might still be eligible to cancel your booking without penalty directly in the app. Click here for information about same-day cancellation in the app.

If you need to request a cancellation for your flight outside of the free cancellation period, tap on the booking you're inquiring about, and then tap "Contact Support." Our support bot RoboBear will help get you started, and then put you in touch with an agent to help process your cancellation request. 

If you can no longer travel due to the death or illness of yourself, an accompanying passenger or immediate family member, please click here

Good to know

  • For some bookings, the airline may offer a one-year future travel credit to re-book your flights at a later date if you cancel your booking prior to departure.
  • If you’ve booked with a low-cost carrier such as Spirit Airlines or Ryanair, the booking is managed directly by the airline and you’ll need to contact them to pursue a cancellation.
  • If you've booked a basic economy ticket, refunds are not permitted by the airline for cancellations and the airline will not make exceptions.

You may also be interested in

Same-Day Cancellation in the App

Cancelling Due to Death or Illness

Future Travel Credits

Refunds

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