⚠️We are currently experiencing a high volume of customers contacting us in regards to the latest updates to travel advisories about the coronavirus and we are prioritizing all requests by departure date. If you are not due to travel within the next 72 hours, we recommend that you wait before contacting us. Click here for more details regarding COVID-19.

Same-day cancellation in the app

If you made your booking within the past 24 hours, you might still be eligible to cancel your booking without penalty directly in the app. Click here for information about same-day cancellation in the app.

Cancelling your flight

If you need to request a cancellation for your flight outside of the free cancellation period, tap on the booking you're inquiring about, and then tap "Contact Support." Our support bot RoboBear will help process your cancellation request, and then help you leave a message form the team if further steps are needed. 

Cancellation due to illness or death in the family

If you can no longer travel due to the death or illness of yourself, an accompanying passenger or immediate family member, please click here

Good to know

  • For some bookings, the airline may offer a one-year future travel credit to re-book your flights at a later date if you cancel your booking prior to departure.
  • If you’ve booked with a low-cost carrier such as Spirit Airlines or Ryanair, the booking is managed directly by the airline and you’ll need to contact them to pursue a cancellation.
  • If you've booked a basic economy ticket, refunds are not permitted by the airline for cancellations and the airline will not make exceptions.

You may also be interested in

Same-Day Cancellation in the App

Cancelling Due to Death or Illness

Future Travel Credits


Coronavirus (COVID-19) Travel Advisories

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