If you’ve booked with any of the airlines listed below, the booking is managed directly by the airline and you’ll need to contact them to make any changes or cancellations. Hopper is unable to manage your booking for these airlines, but you should be able to access their website by clicking on "Check In & Manage Booking" directly from your trip in the app!
Good to know
- If your Hopper confirmation code begins with a "Z-" it is managed directly by the airline.
- Our agreement with most lost-cost carriers such as Spirit, Frontier or Norwegian Air requires that we collect the funds directly and then forward payment to the airline from Hopper’s account. It usually takes a few business days for the airline to notify Hopper to process the refund via our payment processor. If you need a more prompt refund, simply contact us via chat through the app and send us a screenshot of the confirmation of refund provided to you by the airline.