Our agreement with most lost-cost carriers such as Spirit, Frontier or Norwegian Air requires that we collect the funds directly and then forward payment to the airline from Hopper’s account. It usually takes a few business days for the airline to notify Hopper to process the refund via our payment processor. If you need a more prompt refund, simply contact us via chat through the app and send us a screenshot of the confirmation of refund provided to you by the airline.  

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