Our agreement with most lost cost carriers such as Spirit Airlines or Norwegian Air requires that we collect the funds directly and then forward payment to the airline from Hopper’s account. This is why you may have seen an unfamiliar card number listed for the payment on your booking.

Not to worry! We are able to process the refund via our payment processor. Simply send us the confirmation of refund provided to you by the airline and we will reimburse you promptly. 

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