A travel advisory could be posted due to any of these reasons:
- Bad weather
- Hurricanes and tropical storms
- Winter or snow storms
- Civil or political unrest
- Public health emergencies (such as a virus)
- Natural disasters (earthquakes, tornadoes, fires, etc.)
Current travel alerts should be updated on the website of the airline you're flying with. Be sure to always check the status of the flight before you head to the airport. Some airlines offer a flight status text alert feature which you can sign up for when managing your booking on their website and you should also be able to check your flight's status on the airline's main web page or the airport's website.
If you can confirm that your flight has been cancelled and the airline cannot assist in re-booking your flight, please reach out to our customer support team in the app. Simply open your trip in the app, select "Contact Support" and someone will be with you shortly to asses your flight options.
Good to know
- In the case that the airline informs Hopper with an advanced notice, Hopper will notify any passengers who have itineraries affected by a travel alert and provide any suitable alternative options that the airline has made available. Depending on the severity of the situation, an airline may offer a full refund or authorization to change the itinerary at no additional cost.
- In some instances, the airline may send you a text message or email alert near departure time. Please be sure to verify your contact information with the airline and check the status of the flight before you head to the airport.