Looking to add Trip Protection to your booking? Don’t stress - get covered. Hopper offers Trip Protection provided by AON on bookings originating from the U.S.A!

What is Trip Protection?

Trip Protection protects individuals from unforeseen issues that may come up before or during a trip such as medical expenses incurred for covered accidents or illness, trip delay expenses, and baggage loss.

What does Trip Protection cover and not cover?

Coverage varies depending on which policy you purchase and which state you live in, but here are some examples of when you would be covered:

  • Your trip is cancelled or cut short out of your control

  • You have unexpected medical costs

  • Your flight is delayed by more than 6 hours

  • Your luggage gets lost in transit

For a complete overview of what is and is not covered, please be sure to read your certificate of insurance (COI) carefully before and after your purchase.

Who is the insurance provider?

Our Trip Protection policies are provided by AON. AON is a leading global trip protection provider. You can contact AON 24/7 with questions about your policy by calling them at 1-877-738-6990.

When does my protection plan start and end?

If you’ve booked a round-trip ticket with Hopper, your protection starts the day of your departure and ends when you return back to your departure location.

If you’ve booked a one-way ticket with Hopper, the policy covers you for the duration of your one-way flight. The coverage starts when you take off from your departure location and ends once you reach your final destination.

If you have a hotel booking, trip cancellation coverage (if applicable) begins when the plan has been selected and the required plan cost has been paid. All other benefits begin on the day you check in and end on the day you check out.

How do I file a claim?

You can easily file a claim through AON’s online portal - it takes less than 10 minutes! Before you start, be sure to take a look at what you need and gather all necessary documentation:

Once you have gathered all of the necessary documents, you can start your claim here. After submitting, you can track your claim progress.

Emergency 24/7 Worldwide Assistance

You can contact the Worldwide Assistance team toll free at 1-877-303-5909. They are available worldwide 24/7, 365 days a year.

Who do I contact with questions?

If you have any questions on your policy, first view your Certificate of Insurance (COI) located on your confirmation email. If you still have questions, please contact AON at 1-877-738-6990. They are standing by 24/7 to help you with any questions!

Good to know

  • For any questions or claims related to your policy, please reach out to AON.

  • Please note that the fee to add Trip Protection to your booking is a non-refundable purchase.

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