If you have booked with a low-cost airline, the booking is managed directly by the airline and you’ll need to contact them to make any changes or cancellations. Hopper is unable to manage your booking for these airlines, but you should be able to access their website by clicking on "Check In & Manage Booking" directly from your trip in the app! For these bookings, your Hopper confirmation code will usually begin with a "Z-."
Here are some common low-cost carriers:
Our agreement with most low cost carriers requires that we collect the funds directly and then forward payment to the airline from Hopper’s account. If you are waiting to receive a refund, please note that it may take 1-2 weeks for this to be processed back to your account.