Our agreement with most lost-cost carriers such as Spirit, Frontier or Norwegian Air requires that we collect the funds directly and then forward payment to the airline from Hopper’s account.  If you are waiting to receive a refund, please note that it may take 1-2 weeks for this to be processed back to your account. 

For these bookings, your Hopper confirmation code will usually begin with a "Z-" (example Z-ABCDEFG).

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