Same-day cancellation in the app
If you've cancelled a booking within the free cancellation period (usually within 24 hours), then the charge will either drop off from your account or you will receive a refund within about 3-10 business days.
If you've cancelled a refundable booking, it may take up to 15 business days for our team to process. After it has been processed on our end, you will see a refund from the airline within about 7-10 business days, but it can sometimes take up to 2 billing cycles to post on your end.
Our agreement with most lost-cost carriers such as Spirit, Frontier or Norwegian Air requires that we collect the funds directly and then forward payment to the airline from Hopper’s account. If you are waiting to receive a refund, please note that it may take 1-2 weeks for this to be processed back to your account.
For these bookings, your Hopper confirmation code will usually begin with a "Z-" (example Z-ABCDEFG).
Hopper cannot change the original form of payment on file for the refund. If your original form of payment has since expired or been cancelled, you will need to contact your financial institution for more assistance. In most cases, they are able to forward the refund to your new card.