If you have submitted a cancellation, please allow 15 business days for processing and we will get back to you via email. After the refund has been processed on our end, the airline should release the funds back to your account within about 7-10 business days, but it can sometimes take up to 2 billing cycles to post on your end.
For more information related to COVID-19 cancellations, please click here.
Same-day cancellation in the app (24-hour voids)
If you've cancelled a booking within the free cancellation period (usually within 24 hours), then the charge should be voided and simply drop off from your account rather than post as a separate refund. If you haven't received a refund within 2 weeks, please be sure to check your bank account to see if the original purchase simply reversed and dropped off.
Our agreement with most low-cost carriers such as Spirit, Frontier or Norwegian Air requires that we collect the funds directly and then forward payment to the airline from Hopper. If you have cancelled your booking and are waiting to receive a refund, please note that it may take 1-2 weeks for this to be processed back to your account.
For these bookings, your Hopper confirmation code will usually begin with a "Z-" (example Z-ABCDEFG).
Hopper cannot change the original form of payment on file for the refund. If your original form of payment has since expired or been cancelled, you will need to contact your financial institution for more assistance. In most cases, they are able to forward the refund to your new card.