Please note that we are experiencing an extremely high volume of customers contacting us due to COVID-19 travel advisories and response times will be longer than usual.

How to contact support:

To get help with a booking, you will need to make a request directly from your booking in the Hopper app.

If you're having trouble finding where to submit a request, first make sure your app is updated to the latest version and then follow the steps below:

First, head to your settings:

From your settings, tap “Get Help:”

Under “Get Help,” you’ll see your current active trips at the top. If you need help with a past trip, you can access all past trips by tapping on “View All Past Trips.” If you have a general question about your booking, browse our Help Center Articles for an immediate answer to many common questions.

To submit a request, tap on the available options located at the bottom of your trip details:


  • In order to submit a support request, always make sure you have updated your app to the latest version.
  • If you booked a hotel through our website, you'll need to login to your Hopper app in order to submit a request from your trip.
  • If you need help with using the app before booking a trip, check out our articles right here in our help center for the answers to many common questions. 
  • If you are flying with a low-cost carrier, you'll need to contact them directly to manage your booking.
  • You can often manage your booking directly with the airline you're flying with.
  • For any questions or claims related to your insurance, please click here.

You may also be interested in

Travel Alert: Coronavirus (COVID-19)

How to Manage Your Booking on the Airline's Website

Flight Check-In

Same-Day Cancellation in the App

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