Trying to book your frozen flight, but getting a no availability error? First, try these simple troubleshooting steps in the app:
- Instead of booking directly from your Price Freeze, head back to the search page in the app and start a new search from there.
- Search for the exact same flight with the same airline, origin, destination, dates, and flight times.
- Book the flight and reach out to our support team via the app from your newly booked trip.
- Our support team will take a look at your booking and when applicable, we'll reimburse you for the difference owed up to your refund upper limit.
If you receive another error when trying to book the exact flight from the search page, this means that unfortunately the flight is no longer available from the airline.
If no availability was due to the flight being sold out:
Feel free to book an alternative flight with the exact dates, origin and destination, and Hopper will honor your price freeze and still cover the difference up to your refund upper limit. We understand that in this case, the flight times and airline might differ.
If flight was fully cancelled and no longer offered by the airline due to Covid-19:
In the case that a flight that you froze gets fully canceled by the airline, the Price Freeze will not be valid for alternative flights, but the deposit amount that you paid to freeze the flight will be offered to you in the form of a Hopper Credit for use towards a future flight booking!
Still need help?
Feel free to reach out to our support team in the app! For more information about Price Freeze, click here.