Was my request received?
If you have requested a cancellation, please rest assured that your cancellation is being processed in our queue and may take up to 15 business days for processing. Do not worry if your departure date has already passed or is coming up soon. It will not affect your cancellation outcome, as long as you submitted your request before the original departure date. The value of your ticket is safe and you will receive the full amount offered by the airline. Hopper never charges any customer service fees for these transactions. Please only submit the cancellation request once.
If you need to submit a cancellation request and have not already done so, please follow the steps outlined here.