Want to skip the wait queue and access travel support for your booking with the touch of button? For a small fee, you can now add VIP Support to your flight or hotel booking with Hopper!

How to add VIP Support to your booking:

Before completing your purchase, simply leave the the "Add VIP Support" option toggled on and it will be added to your booking. If you do not wish to add this to your booking, you can toggle it off before swiping to complete the transaction.

How to access VIP Support for flight bookings:

If you've added VIP Support to your booking and need to get in touch with our Customer Support Team, simply tap on your trip in the app and select the VIP Support bear under "Get Help" to get started. Leave a message from there and an agent will be with you shortly to help out!

How to access VIP Support for Hotel bookings:

VIP support currently looks a little different for hotel bookings, but you'll still get VIP support treatment! 🤩 First, select your hotel booking in the app, then under "Get Help," tap on "Contact Support" and follow the prompts from there. If you purchased VIP Support with your booking, our system will automatically prioritize your conversation so you get in touch with us as quickly as possible!

Good to know

  • Always make sure you have updated your app to the latest version if you are having trouble accessing the customer support requests section at the bottom of your trip.
  • If you booked a hotel through our website, you'll need to login to the Hopper mobile app in our to submit a request from your trip.
  • If you meant to opt out of VIP Support and would like a refund for the fee, feel free to leave a message for the team and they'd be happy to issue a refund for the fee.
  • For any questions or claims related to your travel insurance, please click here.
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