Have a question about your Price Freeze booking? Check out the FAQs below:
What do I do if I'm getting an error when trying to use my Price Freeze?
Sorry about that error! Check out this article for how to troubleshoot this issue.
I booked a flight with a Price Freeze and I am waiting for my refund. When will it be refunded?
Depending on the situation, your deposit amount will either be automatically applied to your new booking at checkout or refunded back to your credit card. The refund is processed on the day of booking by Hopper and usually takes between 5-7 business day to show on your account. On your bank statement, the refund from Hopper should show as
What happens if I froze a flight but it's now more expensive?
If the price has increased, you will pay the frozen price or the difference in price up to your maximum refund cap at check out. Your deposit will also be refunded to you or applied to the difference up to the maximum refund cap. You can find the threshold details for your Price Freeze and your cap in your confirmation email under "Price Differences and Deposit Refunds."
I don't need my Price Freeze anymore or I made a mistake purchasing a Price Freeze - can I get a refund?
Please note that in the case you don't book your flight before the Price Freeze expiration date, the Price Freeze deposit is a nonrefundable purchase. If you decide not to book, the Price Freeze will simply expire at the indicated time and no further action is required. Unfortunately, we are unable to refund accidental Price Freeze purchases.
Can I use my Price Freeze on a different flight from the one I froze?
If you decide to book a different flight than the one you have frozen, the deposit amount will automatically be refunded to your credit card. The refund is processed on the day that you book on Hopper and usually takes between 5-7 business days to post back to your account.
What is my cap or maximum refund amount?
Your Price Freeze may be subject to a refund upper limit. When applicable, Hopper will cover a maximum price difference of the threshold communicated to you for your booking. You can find the threshold details for your Price Freeze in your confirmation email under "Price Differences and Deposit Refunds."
Can I add more passengers to the booking at the frozen price?
Please note that the frozen price is valid only for the number of passengers indicated at the time of purchasing a Price Freeze. Any additional passengers will be billed for the current airline rate in the app.