If you've purchased a Price Freeze, you'll receive a confirmation email indicating the details of the itinerary that you have frozen a price for, as well as the expiration time (in Eastern Standard Time) of the Price Freeze. If you decide to go ahead and book the flights before the expiration time is up, here's what to do:
1. Tap on the flight that you've purchased a Price Freeze for to start the unfreeze process.
2. Continue with the booking process and purchase your flight at the current shown price. If the flight is no longer available, we will honor your price freeze and offer you a similar alternative flight in the app.
3. If the price has increased, you will either pay the frozen price (or reduced up to your maximum refund cap) at check out, or our support team will reach out to you to process a refund of the difference in price up to your refund upper limit shortly after you book. Depending on the booking, the price difference could be reimbursed to you in 2 different ways:
Directly at check out in the app or
After booking. In this case, you will need to pay the full price up front in the app, but our support team will reach out to you shortly after booking to help process a refund of the price difference up to your maximum refund amount.
5. If the price happens to have decreased, simply book at the lower price.
What happens if I froze a flight but it's now more expensive?
If the price has increased, you will pay the frozen price or the difference in price up to your maximum refund cap at check out. You can find the threshold details for your Price Freeze and your cap in your confirmation email under "Price Difference"
Can I add more passengers to the booking at the frozen price?
Please note that the frozen price is valid only for the number of passengers indicated at the time of purchasing a Price Freeze. Any additional passengers will be billed for the current airline rate in the app.
What do I do if I receive a "No Availability" error when trying to redeem my Price Freeze?
First, try these simple troubleshooting steps in the app:
Instead of booking directly from your Price Freeze, head back to the search page in the app and start a new search from there.
Search for the exact same flight with the same airline, origin, destination, dates, and flight times.
Book the flight and reach out to our support team via the app from your newly booked trip.
Our support team will take a look at your booking and when applicable, we'll reimburse you for the difference owed up to your refund upper limit via PayPal.
If you receive another error when trying to book the exact flight from the search page, this means that unfortunately the flight is no longer available from the airline.
If no availability was due to the flight being sold out:
Feel free to book an alternative flight with the exact dates, origin and destination, and Hopper will honor your price freeze and still cover the difference up to your refund upper limit. We understand that in this case, the flight times and airline might differ.
If flight was fully cancelled and no longer offered by the airline:
In the case that a flight that you froze gets fully canceled by the airline before you are able to book it, we will either honor your frozen price and offer a similar flight to book or issue a refund.
Still need help?
Feel free to reach out to our support team in the app!