If your flights were cancelled due to Covid-19 and you were issued a Future Travel Credit with an airline, it's important that you follow up with the airline directly regarding expiration dates. Many 1-year travel credits were extended due to the ongoing travel Covid-19 travel restrictions and airlines are constantly updating their policies.
How to redeem your travel credit in the app:
For most bookings, you ca re-book your trip directly in the app! Simply head to your settings and tap on the top banner to select your new flights and submit your request to redeem your travel credit. You can also access your travel credits through your past trips.
If you have a future travel credit, but are not seeing this banner, you can still redeem your travel credit by reaching out to our support team. Tap on "More Options" from the bottom of your originally booked trip in the app as soon as you're ready to rebook and someone will be happy to help you.