What if my booking is affected by an airline schedule change?

When it comes to airline schedule changes, Hopper, as an online travel agency, is unable to directly influence or control flight schedules. However, we will keep you informed about any flight cancellations or airline-imposed schedule changes through notifications in the app and/or by email. This article provides guidance on how to respond to schedule changes and highlights the importance of reviewing the details provided.


Notifications and Email Communication:


  • Hopper will notify you about flight cancellations or schedule changes through pop-up notifications in the app and/or by email.
  • Please pay close attention to these notifications and check your email regularly to stay updated on any schedule changes.

Reviewing Schedule Change Details:


  • If you receive an email regarding a schedule change, it is crucial to carefully review the details provided.
  • Follow the directions given in the email to ensure you understand the necessary steps to address the schedule change.





If you receive an email about a schedule change, it may require a response from you. It's important to review the schedule change details and follow the directions in the email.

Good to know

  • If you have questions about an airline schedule change, feel free to leave a message for our support team by tapping "Other requests" directly from your trip in the app.
  • If you had a paid seat or other upgrade associated with your original flight, you'll need to contact the airline directly to ensure they'll be transferred over to your new flights.
  • Once the schedule change is complete, any future changes you need to make to your flight will be subject to the original ticket rules and restrictions.
  • If the airline has made a last-minute schedule change or cancellation and your departure is within the next 72 hours, Hopper will attempt to reach you by phone and email.
  • Low-cost carriers manage their own bookings and are responsible for contacting you. For these bookings, your Hopper confirmation code will usually begin with a "Z-" (example Z-ABCDEFG).
  • If you believe that you have not been contacted about a schedule change for your flight, feel free to contact our support team directly from your trip in the app.

Related Articles 

How do I change my flight?

What is Hopper's Change For Any Reason service for flights?