# How do I cancel my hotel reservation?

> How to Cancel Your Hotel Reservation  To submit a cancellation request through the Hopper app click on the trip details for the hotel reservation that you w

Source: https://help.hopper.com/en_us/cancelling-your-hotel-reservation-ryyKLtdYD

Last updated: 2024-06-21T19:04:45.534Z

## How do I cancel my hotel reservation?

If your hotel reservation has a fully refundable or partially refundable cancelation policy, you can cancel it directly on Hopper. If your booking is non-refundable, that means it can’t be canceled by Hopper or the hotel. 

### To cancel your refundable hotel reservation:

#### On the app:

1\. Tap **Help**

2\. Tap the hotel you want to cancel 

3\. Tap **Cancel or modify reservation**

4\. Tap **Cancel Reservation**

5\. Review the cancelation details and **Swipe to cancel**

  

If eligible, once Hopper has processed your refund, you should receive it in your payment account in 3-10 business days, depending on your financial institution.

### Hotel cancelation policies

Each hotel defines and enforces its own cancelation policies, which usually fit into one of three categories on Hopper. 

### Types of hotel cancelation policies

*   Fully refundable: If you cancel, you will get the total cost of the booking refunded
*   Partially refundable: If you cancel, you will get a percentage of your booking refunded
*   Non-refundable: It's not possible to cancel or get a refund

Some hotels offer refundable policies up until a certain date. After the date passes, the booking will become non-refundable. For non-refundable bookings, consider purchasing Hopper's Cancel for Any Reason product to give yourself more flexibility.

### To review your cancelation policy:

Go to your Hopper booking confirmation email and review **Restrictions**

### Extenuating circumstances

Hotels are not known to make exceptions to their cancelation policies, except in the case of extenuating circumstances. Personal extenuating circumstances are defined by each hotel, but are generally limited to family death or emergency medical situations. In order to prove your eligibility, hotels may request relevant documentation to support your case. Other non-personal extenuating circumstances may include extreme weather or natural disasters. These exceptions are not granted on a per-person basis and are often temporary. In all cases, Hopper is only able to process refunds based on what has been authorized by the hotel. Contact Hopper support for more information.

### 24-hour free cancellation period for reservations in California

Under California legislation effective July 1st, 2024, guests are eligible to cancel certain hotel or home reservations for stays in California for up to 24 hours after the reservation is confirmed and receive a full refund.

*   This only applies to reservations that were confirmed at least 72 hours before check-in.
*   This policy applies even if there is a different cancellation policy in place for that particular reservation.

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