# Can I get a refund for my low-cost carrier booking?

> Low-Cost Carrier Refunds  Our agreement with most lost-cost carriers such as Spirit, Frontier or Norwegian Air requires that we collect the funds directly an...

Source: https://help.hopper.com/en_us/low-cost-carrier-refunds-BkrNUYOtw

Last updated: 2026-10-23T12:03:16.108Z

## Can I get a refund for my low-cost carrier booking?

Our agreement with most lost-cost carriers such as Frontier or Norwegian Air requires that we collect the funds directly from our customers, and then forward payment to the airline from Hopper’s account.  
  
**For these bookings, your Hopper confirmation code will usually begin with a "Z-" or "X-" (example Z-ABCDEFG).**  
  
If you cancel a reservation with one of these low-cost carriers directly through the airline's website, they will likely email you a confirmation of cancellation and redirect you to Hopper for the refund. Simply send a copy of the airline's confirmation of cancellation email to our Customer Support team, and an agent will take a look into your request.  
  
If you are waiting to receive a refund, please note that it may take 1-2 weeks for this to be processed back to your account. 

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