# What is Hopper's Premium Disruption Assistance?

> Hopper’s Flight Delay Guarantee  Worried about your flight being delayed? Opt-in for the Flight Delay Guarantee on select bookings in the app! If your ...

Source: https://help.hopper.com/en_us/premium-disruption-assistance-ByKnGtdKD

Last updated: 2026-08-06T09:33:23.645Z

## What is Hopper's Premium Disruption Assistance?

Worried about your flight being delayed or canceled? Add Hopper’s Premium Disruption Assistance. If your flight gets delayed for 2+ hours or is canceled by the airline, you can re-book on any other airline at no additional cost (up to $2,000 USD per traveler). If you are not happy with the rebooking options, you can get a 100% refund for your flight\* and keep your original reservation with the airline. 

### **How to use the Premium Disruption Assistance service on the app:** 

If you experience an eligible disruption on the day of your trip, simply:

1.  Open the Hopper app  
      
    
2.  Tap on your trip and then on "Premium Disruption Assistance"   
      
    
3.  From there, you can either use our self-serve tools or speak with an agent over the phone to get assistance  
      
    

### **How to use the Premium Disruption Assistance service on the web:** 

If you experience an eligible disruption on the day of your trip, simply:

1.  Visit [Hopper.com  
      
    ](https://hopper.com/)
    
2.  Click "My Trips" in the upper right corner  
      
    
3.  Enter your booking confirmation code and the traveler's last name to locate the booking  
      
    
4.  Click on “Premium Disruption Assistance”   
      
    
5.  From there, you can either use our self-service tools or speak with an agent over the phone to get assistance  
      
    

### **Important Information**

*   To be eligible to use the Premium Disruption Assistance, the flight disruption must occur on the day of your scheduled departure. Please view the [terms and conditions](https://hopper.com/legal/Flight-Delay-Guarantee) for additional details.  
      
    
*   The maximum value for any re-booked flights is $2,000 USD per traveler. **However, the re-booked flight must be within the same cabin as the original booking.**
    
*   If you are not satisfied with the available rebooking options, you can receive a 100% refund of your flight cost (base fare + taxes) Getting a refund does not cancel your current flight or any alternative flight you are given by the airline.  
      
    
*   The Premium Disruption Assistance service may only be utilized once per trip booking.  
      
    
*   If you re-book a flight, you’ll need to retrieve and recheck any luggage on your new flight. Please speak with the airline to get assistance with this.  
      
    
*   If you book a new outbound flight using the Assistance, please confirm any return ticket on the original booking with the airline to make sure your return flight isn’t canceled under the airline’s no-show policy.  
      
    
*   You may already be entitled to [certain benefits](https://www.hopper.com/legal/Passenger-Rights-Overview) from the airline if your flight is disrupted.  
      
    

Hopper’s Premium Disruption Assistance is a rebooking service and is not an insurance product; for more information, please click [here](https://hopper.com/legal/What-is-Hopper-Fintech).  
  
\*Includes base fare and taxes. Excludes ancillaries and promotions.